PARAGON SKI CHALETS – RENTAL & BOOKING CONDITIONS

Welcome to Paragon Ski Chalets (operated under Paragon Luxury Villas). We are PARAGON LUXURY VILLAS LTD, trading as Paragon Ski Chalets, a company registered in England and Wales, company number 12435740, registered office Yew Tree House, Lewes Road, Forest Row, England, RH18 5AA (“Paragon”, “we”, “us”, “our”).

We are a specialist luxury ski accommodation advisory and booking agency, assisting clients in selecting and arranging exceptional chalets and alpine apartments across Europe’s leading ski destinations. Having discussed your preferred resort, budget, location, service level and facilities—such as ski-in/ski-out access or a hot tub—we will present you with a shortlist of suitable properties.

Once you have chosen a property, in around 90% of cases we will arrange the booking directly with the Principal on your behalf. Your Contract for the accommodation is always with the Principal, not with Paragon, and as part of finalising your booking you will usually also be asked to sign or initial the Principal’s own booking conditions directly.

Except where we say otherwise, we do not collect payment on your behalf. The Principal is in full financial control of your booking, including sending you a payment request and taking payment from you, and of any further arrangements for your stay, such as pre-arrival or in-resort concierge services. We remain on hand throughout to assist you, but once your Contract with the Principal is in place, matters relating to your stay are primarily for you and the Principal to manage together.

If a Principal cannot accept your booking, for example because the property has become unavailable, a credit check has not been met, or an error is identified in the price or description, they will let you know using the contact details we have provided to them.

Please take the time to read these Terms & Conditions carefully prior to engaging our services or placing a booking request. These terms set out who we are, our legal role as an introductory agent, the manner in which your accommodation contract is formed directly with the Property Principal, our respective rights and obligations, and important details regarding compliance checks, privacy, and travel protections.

1. TERMS AND CONDITIONS

1.1 Scope of Service and Agreement

These terms and conditions (“Terms”) govern the advisory, property selection, introductory, and booking agency services provided by Paragon Ski Chalets to you (“the Client”, “Guest”, “Lead Passenger”, “you”). Please read them carefully alongside the specific booking conditions of your chosen Principal, which will be provided to you before your booking is confirmed.

By requesting our property finding services, submitting an enquiry, or instructing us to reserve accommodation on your behalf, you confirm your acceptance of these Terms in full.

1.2 Consumer vs. Business Customer Status

Most Guests engage our services as private individuals for personal, non-commercial use. If you are booking accommodation in the course of a business, corporate body, or commercial enterprise, certain provisions within these Terms apply differently to you (as detailed in Section 14). You acknowledge that you have not relied on any representation, warranty, or assurance made by or on behalf of us that is not expressly set out in these Terms.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Corporate Entity & Trading Names

Paragon Ski Chalets is a dedicated luxury alpine trading division of PARAGON LUXURY VILLAS LTD.

• Ski Portal: https://paragonskichalets.com/

• Main Villa Portal: https://paragonluxuryvillas.com/

• Core Terms Reference: https://paragonluxuryvillas.com/terms-and-conditions/

2.2 Our Role: Introductory Booking Agency

Paragon Ski Chalets acts as an intermediary connecting clients with third-party accommodation providers (“Principals”). These Principals include individual property owners, professional chalet operators, resort management partners, our Affiliate Partners, and licensed property management companies.

Important Notice: Paragon Ski Chalets does not act as the Principal or operational provider of the accommodation. We do not own, manage, lease, or operate the physical chalets or apartments listed on our portal. Your contract for the rental, occupancy, and in-resort service delivery is formed directly with the Principal.

2.3 How to Contact Us

You can contact our dedicated ski advisory team by emailing hello at pargaonskichalets dot com, info at paragonluxuryvillas dot com or by writing to us at our registered office: Yew Tree House, Lewes Road, Forest Row, England, RH18 5AA.

If we need to contact you, we will do so by telephone or by writing to you at the email or postal address provided in your enquiry. In these Terms, “writing” or “written” explicitly includes email correspondence.

3. YOUR BOOKING CONTRACT & PRINCIPAL TERMS

3.1 Advisory Selection & Contract Formation

Having discussed your preferred resort, budget, spatial requirements, catering level, and desired amenities (such as ski-in/ski-out positioning, hot tubs, indoor pools, saunas, or dedicated staff), we will present you with a tailored shortlist of suitable properties.

Once you have selected a property:

1. Direct Accommodation Contract: In around 90% of cases, we arrange the booking directly with the Principal on your behalf. Your legal Contract for the accommodation is always directly with the Principal, not with Paragon.

2. Execution of Principal Conditions: As part of finalising your reservation, you will usually be asked to sign, initial, or formally accept the Principal’s own booking conditions directly.

3. Financial and Operational Control: Except where we expressly state otherwise, we do not collect payment on your behalf. The Principal remains in full financial and operational control of your booking—including issuing invoice requests, receiving rental funds, administering security deposits, and co-ordinating pre-arrival or in-resort concierge arrangements. We remain on hand throughout to assist you, but once your Contract with the Principal is established, matters relating to your stay are primarily managed directly between you and the Principal.

3.2 Booking Acceptance & Right to Decline

A property reservation is provisionally held upon receipt of your instruction, but is only fully confirmed once the Principal formally accepts the booking and issues their binding confirmation or invoice. If a Principal cannot accept your booking—for example, because the property has become unavailable, a credit or compliance check has not been met, or an error is identified in the price or description—they will notify you using the contact details provided.

3.3 Governing Law of Agency

Our agency relationship, these booking conditions, and any pre-contractual advisory work conducted by Paragon Ski Chalets are governed exclusively by English Law.

4. THE CHALET OR APARTMENT (ACCURACY & AMENITIES)

4.1 Selected Properties & Seasonal Variations

Every property we recommend is selected with care, and images, floor plans, and descriptions are provided by the Principal and shared with you in good faith. Chalets and apartments are private properties rather than standardized hotels, and may vary from their photographs over time:

• Property owners and operators routinely update interior decor, soft furnishings, layout arrangements, or structural amenities between ski seasons.

• Certain resort facilities, municipal infrastructure, ski lift operations, shuttle services, or local amenities may be altered, restricted, or temporarily suspended by local resort authorities due to weather conditions, seasonal dates, or maintenance.

4.2 Specific Chalet Amenities & High-Altitude Facilities

• Ski-In / Ski-Out Access: Where a property is advertised with ski-in/ski-out access, this capability is strictly dependent on natural snow levels, resort snow-making operations, and local slope safety conditions managed by mountain authorities.

• Hot Tubs, Pools, and Spas: Wellness facilities require regular chemical balancing, heating cycles, and routine maintenance. Access may occasionally be delayed or temporarily suspended upon arrival or during your stay to maintain health, safety, and hygiene standards.

Please raise any specific, non-negotiable requirements with us prior to booking so we can verify these directly with the Principal on your behalf.

5. PACKAGE TRAVEL REGULATIONS & FINANCIAL PROTECTION

5.1 Accommodation-Only Advisory

Paragon Ski Chalets provides a chalet and apartment finding and booking arrangement service only. We do not sell flights, sea transfers, or other transport services alongside your accommodation as a single combined holiday package. Furthermore, in the vast majority of cases, we do not collect payment on your behalf; the Principal invoices and takes payment from you directly.

For this reason, your booking with Paragon does not constitute a “package” or “linked travel arrangement” under the Package Travel and Linked Travel Arrangements Regulations 2018, and an ATOL bond is not required of Paragon.

5.2 Industry Memberships & Principal Financial Protection

Paragon is not a member of ABTA or ATOL. However, many of the established Principals, chalet operators, and management companies with whom we work hold their own formal financial protections, such as ABTA, ABTOT, or AITO membership, APST bonding (in France), or independent guarantee schemes. Please ask us, or check directly with your chosen Principal, if you would like to verify the specific financial protections applying to your accommodation booking.

6. ANTI-MONEY LAUNDERING (AML), TRACFIN & SANCTIONS CHECKS

6.1 Regulatory Compliance & Verification Obligations

Paragon is committed to operating in full compliance with applicable UK anti-money laundering frameworks, including The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended). We may ask you to verify your identity, residential address, and the source of funds used for your booking, as well as confirm that no member of your party appears on international sanctions registers.

6.2 French Real Estate & Rental Law (TRACFIN)

Where your booking involves a chalet or apartment located in France, French law imposes strict anti-money laundering and counter-terrorist financing obligations on property and rental professionals. These are supervised by TRACFIN (Traitement du Renseignement et Action contre les Circuits Financiers Clandestins) under the French Code Monétaire et Financier:

• French real estate and rental professionals are legally mandated to identify and verify their clients and beneficial owners.

• Professionals are required to report any financial transaction that is unusually large, complex, or lacks an apparent economic or lawful purpose.

• Cash payments from non-residents in France are restricted and capped by law.

6.3 Customer Due Diligence Documentation

For higher-value luxury bookings—typically those approaching or exceeding CHF/€50,000 or CHF/€ 100,000—you should expect your Principal, or Paragon acting on their behalf, to request formal verification documentation prior to booking confirmation. This includes:

• Identity Verification: Clear, high-resolution copies of valid Passports or official government photo identification for adult guests.

• Residential & Contact Details: Proof of residential address (such as a formal utility bill or bank statement issued within the preceding three months).

• Source of Funds Information:Where required by law, regulation, or internal compliance procedures, documentation confirming the source of funds supporting the transaction.

By submitting a booking request, you agree to provide this information promptly if requested. Neither Paragon nor the Principal is permitted to disclose internal compliance reporting or verification procedures.

7. RECOMMENDED WINTER SPORTS INSURANCE

Skiing, snowboarding, off-piste touring, and high-altitude mountain stays involve inherent physical risks. We strongly recommend that every member of your party takes out comprehensive winter sports travel insurance prior to departure.

We strongly advise that your policy is active from the date of booking confirmation and includes comprehensive coverage for:

• Medical & Emergency: Full emergency medical care, high-altitude search and rescue, helicopter evacuation, off-piste skiing (with or without a guide, as appropriate), and medical repatriation to your country of residence.

• Cancellation & Curtailment: Protection against trip cancellation, curtailment, travel delays, or travel disruption due to illness, injury, or severe weather.

• Equipment & Personal Liability: Coverage for loss, theft, or damage to personal or hired ski equipment, alongside personal liability insurance covering accidental damage to the property, fixtures, or third parties.

Please review whether your chosen Principal holds financial protection schemes, as coverage varies by operator and jurisdiction. If you have any questions regarding insurance considerations for your proposed trip, please contact us.

8. YOUR RIGHT TO MAKE CHANGES

If you wish to alter any aspect of your confirmed booking—such as modifying travel dates, altering guest numbers, or requesting additional in-resort services—please contact the Principal directly, as they hold full financial and operational control of your reservation.

Please keep Paragon copied in on all written amendment requests so our records remain up to date, and let us know if you require our assistance in liaising with the Principal.

9. THE PRINCIPAL’S RIGHT TO MAKE CHANGES

The Principal reserves the right to make operational adjustments or changes to your booking, subject entirely to the terms and conditions of the direct contract you enter into with them. In the event of material changes or property unavailability prior to arrival, your rights to alternative accommodation, adjustments, or refunds are governed by the Principal’s booking terms.

10. PROVIDING YOUR BOOKING & FORCE MAJEURE

10.1 Required Guest Information

We and the Principal may require specific information from you to arrange and confirm your reservation, including full names, dates of birth, passport details, addresses, nationalities, emergency contacts, dietary requirements, and special accessibility requests.

We will request these details in writing. If information is not provided within a reasonable timeframe, or is incomplete or inaccurate, neither Paragon nor the Principal can be held responsible for resulting delays or issues in confirming your stay.

10.2 Booking Cancellation by Principal

The Principal will contact you directly if they need to cancel your booking. Principals reserve the right to cancel reservations if payments are not received by the due dates specified on their invoices, in accordance with their contract terms (which may include interest charges on overdue sums or contractual termination).

10.3 Force Majeure Exclusions

Neither Paragon nor the Principal shall be held liable or deemed in breach of contract for any delay, failure, or impossibility of performance resulting from events beyond reasonable control (“Force Majeure”). Force Majeure includes, but is not limited to: acts of God, war, terrorism, civil unrest, natural disasters, epidemic or pandemic, avalanche, landslip, extreme weather conditions, lack of snow, municipal closure of ski lifts, fire, or government restrictions.

11. YOUR RIGHT TO END THE CONTRACT (CANCELLATION)

Your legal right to cancel or amend your reservation, alongside any applicable cancellation penalties, is governed exclusively by the Principal’s own booking conditions, which will be provided to you prior to booking confirmation.

Please review these terms carefully, and ensure you understand any potential cancellation charges—which can be substantial, particularly for peak-season and high-value chalet rentals—before confirming your reservation or removing party members.

12. IF THERE IS A PROBLEM OR COMPLAINT

12.1 Complaints Regarding Our Finding Service

If you have a query or complaint regarding Paragon’s advisory or booking arrangement service, please contact us directly in the first instance so we can resolve the matter swiftly.

12.2 Complaints Regarding Property or In-Resort Services

Since your accommodation Contract is directly with the Principal, any issues concerning the chalet, amenities, cleanliness, catering, or in-resort staffing must be raised directly with the Principal or their resort representative immediately during your stay. This gives the Principal the operational opportunity to investigate and rectify the matter in real time.

12.3 Written Complaint Procedure

If a complaint regarding our agency service remains unresolved, please submit full details in writing to Paragon within 28 days of the conclusion of your booking, referencing your booking details and providing all relevant correspondence. Complaints not raised in accordance with this structured process may limit our ability to investigate and assist you fully.

13. PRICE AND PAYMENT

13.1 Pricing Accuracy

We take reasonable care to ensure that prices displayed on our portals and brochures are accurate. However, pricing errors may occasionally occur, and all rates are subject to the Principal’s formal confirmation at the time of booking.

13.2 Payment Collection & In-Resort Extras

In the vast majority of cases, rental payments are collected directly by the Principal in accordance with their specific payment schedule and bank details. Any queries regarding payment requests should be raised with the Principal and Paragon immediately.

Additional local charges—such as ski lift passes, equipment hire, childcare, private ski instructors, laundry, or fine wines—are payable separately and directly to the Principal or local supplier as set out in your accommodation contract.

13.3 Local Resort Taxes (Taxe de Séjour / Kurtaxe)

Local municipal tourist taxes (Taxe de Séjour in France, Kurtaxe in Switzerland and Austria) are set by local authorities and may not be included in the net accommodation price. Where applicable, these taxes must be settled directly with the chalet manager or resort concierge upon arrival or departure.

14. OUR RESPONSIBILITY TO YOU (LIMITATION OF LIABILITY)

14.1 Extent of Agency Duty

Paragon Ski Chalets accepts responsibility for performing our advisory and booking arrangement services with reasonable skill and care. We are responsible to you for foreseeable loss or damage caused directly by our own breaches—such as a proven administrative error in arranging your booking reservation.

14.2 Exclusions of Operational Liability

We do not own, operate, or manage the properties listed, and we accept no liability for the acts, errors, omissions, or defaults of the Principal, chalet owners, resort managers, catering staff, or local service providers, over whom we exercise no operational control once your Contract with them is established.

14.3 Statutory Non-Exclusions

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our proven negligence, or for proven fraud or fraudulent misrepresentation.

14.4 Financial Liability Caps

• Consumer Bookings: Subject to Section 14.3, our total aggregate financial liability to a consumer for proven loss arising out of or in connection with our introductory services shall be strictly limited to the total agency commission or fee received by us in connection with your specific booking.

• Business Bookings: If you are booking in the course of a business, commercial enterprise, or corporate entity, our total aggregate financial liability to you in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with our services shall be strictly limited to £1,000,000. We accept no liability to business customers for indirect, special, or consequential losses, including loss of profit, loss of business, or loss of goodwill.

15. VISA, PASSPORT, AND HEALTH REQUIREMENTS

Unless you advise us otherwise in writing, we assume that all members of your party hold valid passports suitable for the entire duration of your trip. Visa, passport validity, entry customs, and health requirements can change at any time. It remains your sole responsibility to check current requirements with the relevant embassy, consulate, and medical authorities in good time prior to departure.

16. HOW WE USE YOUR PERSONAL INFORMATION (DATA PRIVACY)

We process your personal information in strict compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We use your personal details to arrange your booking with the Principal, complete mandatory compliance checks, and, with your permission, share details of other exceptional properties or services that may interest you (which you may opt out of receiving at any time). To fulfill your reservation, relevant guest details (including names, contact details, passport copies, and special requests) will be shared with the Principal and their local resort staff. Please review our full Privacy Policy for complete details on how we manage and safeguard your data.

17. OTHER IMPORTANT TERMS

17.1 International Transport Conventions

Where travel by air, rail, sea, or road forms part of your broader holiday arrangements, such carriage may be governed by international conventions (such as the Montreal or Athens Conventions) and the carrier’s own conditions of carriage, which form part of your separate contract with the carrier.

17.2 Transfer of Rights

We may transfer our rights and obligations under these Terms to another reputable organisation (including the Principal). You may only transfer your rights or obligations under these Terms to another person with our prior written consent.

17.3 Severability & Waiver

If any provision or part-provision of these Terms is found by a court or competent authority to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect. Any delay or failure by us to enforce any right or provision under these Terms does not constitute a waiver of that right.

17.4 Third-Party Rights

This agreement is formed between you and Paragon Ski Chalets. No third party shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

18. GOVERNING LAW, JURISDICTION & ADR

18.1 Applicable Law

These Terms, and any dispute or claim arising out of or in connection with our services as an introductory booking agency, are governed exclusively by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim. Your accommodation Contract with the Principal may be governed by a different jurisdiction, as specified in their own terms.

18.2 Alternative Dispute Resolution (ADR)

In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, we confirm that Paragon Ski Chalets does not subscribe to an approved Alternative Dispute Resolution provider for the purpose of resolving consumer complaints.

19. MODERN SLAVERY STATEMENT

Paragon Ski Chalets is committed to acting ethically and with integrity across all business relationships, and to implementing effective safeguards to ensure modern slavery and human trafficking do not take place within our agency or supply chains. To the best of our knowledge, neither Paragon nor any of its officers or employees have been convicted of, or are under investigation for, any offence involving slavery, servitude, forced labor, or human trafficking. We require all third-party chalet operators, Affiliate Partners, and property management entities to adhere strictly to international labor standards and fair working practices.