Terms & Conditions
We are PARAGON LUXURY VILLAS LTD a company registered in England and Wales. Our company registration number is 12435740 and our registered office is at Kemp House, 160 City Road, London, EC1V 2NX.
The term ‘Paragon Luxury villas’, ‘Paragon ski chalets’ ‘Villas in Sri Lanka’ or ‘us’ or ‘we’ refers to the owner of the website whose company registration number is 12435740 The term ‘you’ refers to the user or viewer of our website.
Accuracy of Information
Every care has been taken in compiling the contents of this website. However, all information about the properties has been provided by the advertisers and reproduced by us in good faith. ‘Paragon Luxury villas’, ‘Paragon ski chalets’ will not be held liable for any errors, omissions, misunderstandings or claims arising from the advertisement or any arrangement or booking made with an advertiser.
If you believe any information on the site to be inaccurate, please let us know and we will investigate and correct if necessary. However, it is your responsibility to make relevant enquiries with the owners or their operator/agents through the contact we provide, before renting any of the properties. In the event that there is an error that results in a mis-priced property and/or incorrect information, we reserve the right to disclaim responsibility due to these errors.
Any opinions, advice, statements, services, offers, or other information or content expressed on the site are those of the owners of the properties or their agents and not ours.
Any images used in our listings/advertising have been provided by the provider (0wner/Operator) and should be used for illustrative purposes only. We strive to keep all images on our site as up-to-date as possible, but they may not be an exact representation of the accommodation due to recent refurbishments or re-designs.
For the latest and most accurate information regarding Property/Villas/Chalet amenities/Services, Property/Bedroom layout or Style/design you are instructed to contact us, we will be happy to answer any questions you might have.
We do not endorse or recommend any of the properties on our site. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent a property.
The Client acknowledges that the property is not a hotel but a private accommodation being let as a catered or self-catered holiday. The Client further accepts that the property does not have standards or categories recognised internationally, but instead reflects, in its architecture and furnishings, the local traditions and personal taste of the Owner.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains both original material and that which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text content, and graphics. Reproduction is prohibited other than with written permission from Paragon Luxury villas Ltd. You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material. We provide hypertext links to other sites operated by other people. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantees or representations in respect of these linked sites.
Your use of any information or materials on this website, within brochures, emails, or any other communications is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.
Terms of Business
THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF SERVICES, THE FACT THAT THE CUSTOMER WILL BE BOUND BY THE TERMS AND CONDITIONS OF THE PROVIDER OF THE PROPERTY AS DEFINED HEREIN.
We do not have a contract with you for your booking, holiday, or travel arrangements. The contract is bound by the accommodation Provider/Principal’s/Owners/operator’s terms and conditions named on your confirmation and their booking conditions will apply.
- Paragon Luxury Villas acts as a booking finding/introductory service, offering a service to provide you with Owners/principals/operators of Luxury villas, castles and chateaus, and Chalets. More details of which will be made available at the time of booking.
- We advise you to obtain and read those. Please ask us for a copy if you do not have one. As a booking finding service provider, we accept no responsibility for the provision of the accommodation or other services by the relevant principal with whom you have a contract.
- All Property enquiries will be handled by us to search for the best suitable options dependant on your criteria until a decision is made.
- We shall confirm availability and total booking price, including all services, with the owner/Operator before any booking is made, including any supplements or discounts.
- We shall confirm all bookings by e-mail to you and provide the Owner/Operator with a signed booking form provided by the Owner/Operator and/or a booking form from us.
- The contract is bound by the accommodation Provider/Principal’s/Owners/operator’s terms and conditions.
- Any client making a booking at a Property shall enter into a direct contract with the owner/operator of the Property, whose name and address will appear in the Booking Form.
- The owner/operator will be required to offer a booking form/contract to you, give an invoice, and accept payment from you. The owner/operator will be in complete financial control of the reservation (which could include pre-arrival and in-chalet concierge) and any further communication with you. Though, we are happy to assist you, where needed.
- Where payments are collected directly by the Owner/Operator, we will provide the owner/operator of the accommodation with your contact details. You are then contacted directly by the owner/operator or will be advised by us on how to go about and complete the transaction.
- In the event, the owners/operators are in no position to accept your booking they will inform you via the email we provided to them. This might be because: the booking is unavailable which could not reasonably be planned for, because a credit reference does not meet the minimum requirements or because the owner/operator have identified an error in the price or description of the booking.
Why do some Properties have Property numbers and not a name (e.g. Properties have given numbers)?
For some Properties, for confidentiality and easy identification reference reasons, to keep the property’s address private we have given the Property a property number. We try to give a property reference number and are happy to give more insight into the property. Once we have confirmed your booking (Once you agree to pay a Deposit or Full payment directly to the Owner/Operator, as per the terms of the owner/operator), we will send you the property name and address in the booking form. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payments due from the party. Booking services with the company are currently only available to persons who are at least 18 years old. By submitting a Booking Form you warrant and confirm to us that you have read these Terms & Conditions and agree to comply with them.
Why don’t you give out property addresses?
Most properties are privately owned homes and not all owners would like us to reveal detailed information about their property for various reasons, so we do not publicise the exact address details of some properties. What we do show is the nearest town or region so that you can start making plans about travel arrangements and chasing out amazing things to do close by. Once a booking is confirmed by the Owners/Operator we will send you the full street address. But it is probably best to wait until then before committing to any flight or travel arrangements.
Rental Terms and Conditions
Except where otherwise specified, we PARAGON LUXURY VILLAS LTD of Kemp House, 160 City Road, London, EC1V 2NX act only as an intermediary service provider in respect of all ‘accommodation only’ bookings we take and/or make on your behalf.
We accept no liability in relation to any contract you enter into or for a property you book through this website (“Property”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Property.
For all ‘accommodation only’ bookings, your contract will be with the owner/supplier/principal (referred to from now on as the ‘principal’) of the Property in question (the ‘Owner’). When making your booking we will arrange for you to enter into a contract with the applicable Owner of the property and their booking conditions will apply. Your booking with us is subject to these rental Terms and Conditions and the specific booking conditions of the relevant Owner you contract with (if any) and you are advised to read both carefully prior to booking.
The Owner’s terms and conditions may limit and/or exclude the supplier’s liability to you. Property-specific terms and conditions for each Owner are listed on each property advert page. By booking a property you agree to those terms and conditions.
All accommodation or services that we provide or that are sold through us are not an offer by us to sell any accommodation or service, but an invitation to you to make an offer to the relevant principals. We are free to accept that offer on behalf of those principals or to reject it.
You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All properties are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
When you book directly with any operator you will pay the exact same rate as you would when booking with us. All operators and agents list the same rental prices and we do not charge any additional fees for assisting in finding you the perfect property for your luxury holiday, but we may throw in some surprises at times.
All prices quoted on our website are calculated using dynamic rates of exchange. Many services are typically paid in the currency of your holiday destination and pricing will fluctuate accordingly. Website guide prices can go up or down. Before you make a booking, we will give you the up-to-date price of your chosen holiday. Once you have accepted this price and a booking has been made, the price is fully guaranteed and will not be subject to any surcharges.
Please note that the website price for a number of properties are quoted in EUROS and Swiss Francs in the currency of your holiday destination. If a Payment is collected in any other currency such as GBP (British sterling pounds) then each time a payment is requested it will be calculated using the current rate of exchange. So, the Deposit exchange rate to the GBP may not be the same when settling the balance. The balance amount will vary upwards or downwards in line with exchange rate fluctuations between the date of booking and the balance due date.
We reserve the right to alter any of the advertised prices for the accommodation or other services. You will be advised of the current price of the accommodation or other services that you wish to book before your contract is confirmed.
The price of the booking will be the price shown on each property page on the website. We take all reasonable care to ensure that the price is correct but please check back to our website regularly for up-to-date prices. The price of the booking will be subject to the final confirmation via an email sent to your email address.
Your holiday price does not include:
- Holiday Insurance and Government Insurance Tax.
- The cost of return travel from home to the departure point.
- Lift Pass, equipment hires and ski lessons.
- Room Supplements for reduced occupancy.
- Any personal expenditures
- Any Supplementary meals/ Extra meals not included in the letting
VAT & Tourist Tax
Does the price include VAT?
VAT where applicable is included in all our quoted prices unless stated otherwise.
Many of our destinations charge a “tourist tax” which applies to all holidaymakers and we try to advertise this wherever possible and to the best of our knowledge. However, these charges depend entirely on the local authorities in that country and therefore may be introduced without our prior knowledge and are subject to changes beyond our control. Please note the tourist tax will be in addition to the advertised rental prices. If you require further information regarding Tourist Taxes applicable to your booking, please enquire.
Making a Booking and Payment
When you have chosen your accommodation and you make a request to us to book it, you must pay a deposit or the full amount. The percentage deposit and the date the balance payment is due are determined by the booking terms and conditions of the Principal/Owner/Operator. If you think an invoice is wrong please contact us and the owner/operator immediately. Once the payment has been made, You Should receive an acknowledgment by email. Your booking is confirmed and a contract between you and the relevant principals will exist when either the principal sends you a booking confirmation. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking intermediaries when needed, we have no responsibility for any errors in any documentation except where an error is made by us.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, it is likely relevant principal/Owner/Operator may cancel your booking and charge the cancellation fees set out in the booking conditions. The owner/operator may charge interest if you pay late, please see their contract with you for details.
Payments by credit card may be subject to a credit card transaction fee, and you agree to pay such fees where applicable or requested by the owner/Operator or us.
Please note that there will be additional local charges that may be made by the operator or owner for certain facilities/activities, for example, laundry services, minibars, air conditioning, taxes, ski lift passes, equipment hire, etc. These will be separate costs payable directly to the operator or owner as per their contract with you. Your contract with the owner/operator will list what is included.
It is highly advisable that you take Adequate travel insurance prior to the commencement of your holiday. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Please note that we are not a member of ABTA or ATOL or similar such tourism authorities. Please check the owner/operator you are booking with as they may or may not be a member of ABTA or ATOL, dependent on their business set up and place. If you have any concerns about your insurances of the proposed holiday then please contact us directly to discuss.
When you make a booking, you agree to take out a policy of insurance in order to cover you and your party against the cost of cancellation; the cost of assistance (including repatriation) in the event of accident or illness; end supplier failure; loss of baggage and money; and other expenses. It is your responsibility to ensure you have adequate insurance cover.
It is strongly recommended that the Client takes out a comprehensive travel insurance policy, which will include cancellation cover and full cover for the party’s personal belongings as no such cover is provided by Paragon Luxury villas Ltd. Accordingly, any such losses incurred are the responsibility of the Client.
It is further recommended that the Client take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property and protect against loss in the event of a deduction from the security deposit
While you are looking to spend a substantial amount of money, we understand you would seek to know if we belong to any tourism bodies. However, it is important to note that Paragon Luxury villas act as a Property listing directory and intermediary service provider to all the Villas & chalets on our website(s). When booking a villa/chalet with Paragon Luxury villas you will then enter into a contractual agreement with the chalet owner or operator, not Paragon Luxury villas Ltd. For all bookings, your contract will be with the provider of the arrangements. The terms and conditions of the provider of your confirmed arrangements will apply to your booking. Any applicable Copies of these conditions will be given to you at the time of confirmation of the booking and you will be asked to read and sign the outlined contract.
Where demanded we will be pleased to provide any information and details on operator travel insurance for any property you may be interested in booking. Most of our luxury villas & ski chalet operators do have one of the following bonds, meaning they will automatically take responsibility for your whole holiday, giving you 100% financial security.
ABTA’s scheme can provide protection for non-flight-based holidays, linked travel arrangements and monies paid to travel agents. ABTA ensures that all of its Members properly protect their package holidays, as required by law. Packages including a flight are covered by ATOL.
For more information: Visit the official ABTA Site.
Every company admitted to AITO is financially assessed and bound by AITO’s own code of business practice which demands clear and accurate descriptions of holidays and the use of customer questionnaires for monitoring standards.
Air Travel Organisers’ Licensing is a United Kingdom Civil Aviation Authority scheme to offer financial protection to people who have purchased package holidays and flights from a member tour operator. For more information click here.
ATOL bonding relates exclusively to package holidays (accommodation with flights, car hire etc). We offer ‘accommodation only’ so an ATOL bond requirement does not apply.
Please note that these complementary services or additional services are provided as part of the chalet accommodation and does not constitute a separate travel or tourist service in its own right. As such, your booking does not create a “package” as defined in the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”).
You will also be able to book ski passes, third party airport transfers and ski hire with us, however, we do not offer the ability to book these at the same time as your chalet accommodation. We will contact you closer to the start of your accommodation booking to see if you wish to book these additional services. Please note that this will be a new, separate booking and will not form part of your accommodation booking (and as such does not create a “package” or “linked travel arrangement” as defined in the PTRs).
These Agency Terms and Conditions apply to all websites operated by Paragon Luxury villas Ltd, including, but not limited to, www.paragonluxuryvillas.com, www.paragonskichalets.com, and www.villainsrilanka.co.uk The terms ‘Client’, ‘Your’ and ‘You’ refer to the person booking the property. ‘Owner’ refers to the principal, owner or representative of the property. ‘Paragon Luxury villas, Paragon Ski chalets, “We”, “Us”, “Our” refers to Paragon Luxury villas Ltd.
By making a booking, you agree that on behalf of yourself and all those named on the booking:
- You have read these Terms and Conditions and agree to be bound by them;
- You are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.
Changes, and Cancellations by The Client
If you want to change or cancel your booking
If you wish to make a change to the booking or cancel your holidays, please contact the operator/owner directly. They are accountable for the booking and will be able to make any necessary changes or accept cancellation to the booking. The person who signed the booking form/contract must request the changes in writing. Please refer to your contract with the provider, or contact us for specific cancellation and refund policies on any property you may have booked or may be interested in booking. Please keep us in copy regarding your communication on changes requested with the operator/owner to ensure our records are up to date. We are again on hand should you require any further assistance.
We strongly advise that every client take out suitable holiday insurance for the duration of their stay, including cancellation insurance to limit your cancellation risk.
Changes or Cancellations by the Principal, Accommodation Provider/Owner/Operator
If the accommodation provider wants to change or cancel your booking
The operators/owners will have a right to make changes to your booking subject to the contract you receive from them. We will inform you as soon as possible if the Accommodation Provider /operator/ Owner needs to make any significant changes, amendments to your confirmed booking arrangements or to cancel them. We will also liaise between you and the Principal in relation to any alternative arrangements offered by the Owner (if any) but we will have no further liability to you.
Cancellations outside our control such as Force Majeure
Paragon Luxury Villas Ltd shall not be liable for any refund should we be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather, governmental action, government travel restrictions due to health reasons, and similar events beyond our control.
Paragon Luxury Villas Ltd, Operator/Owner/Accommodation provider/Principal will be entitled to cancel your booking, with no refund or compensation if:
– You do not comply with the payment schedule (for example, payment of the balance amount, security deposit, or services deposit if applicable)
– You, the occupants(guest), or your visitors break the terms of this Booking Form
– The group size exceeds the agreed number of guests on the Booking Form
– You have given misleading or false information, for example, the identity of occupants, nature of the party, failure to mention critical facts.
Paragon Luxury villas’ ‘Paragon Ski chalets’ recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation/amendment.
It is a booking condition that the number of people occupying the property may not exceed the advertised capacity, without prior written consent. Owners may terminate your booking without refund in the event you breach this condition.
When the maximum occupancy is not booked by the Client, certain rooms may not be accessible; this is subject to the owner’s discretion. It is best to check with us before booking if you have any queries about this.
Use of the Property
The properties are advertised as short-term holiday lets only and cannot be sublet or used for any other commercial purposes without the express written consent of the Owner. Owners may terminate your booking without refund in the event you breach this condition.
All event bookings such as weddings and parties are by request only and subject to prior written agreement from the Owner. Owners may terminate your booking without refund in the event you breach this condition.
Please note that any event booking may be subject to additional charges, venue hire fees and a higher security deposit over and above the website rental rates and fees.
Do not make irreversible flight or travel arrangements until you have received the final confirmation of your booking.
Your Responsibility for your Booking
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party/Group these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required, and for receiving the confirmation, and keeping your party informed.
If you have any special requests (for example dietary requirements, cots etc), please let us know at the time of booking. We will pass on all such requests to the relevant principal, but we can’t guarantee that they will be met and we will have no liability to you if they are not.
No animals are allowed in the Properties without the prior written consent of the Principals. It should also be noted that in a number of our properties, animals are prohibited altogether. An increased damage deposit and a one-off cleaning charge will be required as part of this consent or as owner/operator discrete. If during the stay, damage is caused by the animal, we/owner/operator reserve the right to ban the animal from the property. If you are found to have an animal in the Property without prior consent in writing from us/owners/operators, the staff will have the right to evict all occupants from the property without refund.
Smoking is strictly prohibited in all Properties. Principals, ‘Paragon Luxury villas, Paragon Ski chalets reserve the right to remove any group breaking this condition from the property without refund. In the event that smoking has occurred within the property, an additional cleaning charge will be payable to Principals/owners/Operators immediately.
Removal of ashes from the fire
Due to the inherent fire hazards, it is strictly forbidden for any guests to remove ashes from the fireplace. This task will be undertaken by staff or contracted housekeeping staff only unless otherwise stated.
Upon arrival at the property, you will be issued with a number of keys for the property. If the same number of keys is not returned to the staff at the end of your stay a charge to replace these keys or to change the locks will be payable to the Principal. This may be deducted from the Security Deposit.
It is the responsibility of you and your group to judge the suitability of the terrain you ski. If you, or any member of your party, ski on terrain on the recommendation of accompanied by a representative of the principal we will not be liable for any injuries, howsoever caused.
Any transport offered by vehicles during your stay is accepted at your own risk. We will not transport children under the age of 12 unless accompanied by an adult or guardian from the party.
If in the opinion of the management of the principals, supplier or the property owner we think that you or a member of your group behaves in a manner which is illegal, which causes or is likely to cause danger, excessive disturbance (i.e. to neighbours), damage to the chalet or property, or acts in breach of any provision of the Booking terms and conditions, your rental may be terminated immediately and you shall be asked to leave. In this event, you shall not receive any refund and you shall be fully liable for any expenses incurred as a result of your behaviour or the behaviour of the persons in your group.
No outdoor footwear is to be worn inside the property. Any damage caused to the floors as a result of wearing outdoor footwear or shoes with heals will be charged to you.
We/Owners/Operators may arrange services from third-party suppliers; including ski instruction, ski passes, airport transfers, childcare, babysitting. and any other third-party services. Any booking arranged for you with a third party will be subject to that party’s terms and conditions of business.
You will be liable to pay the costs of any third-party service. All costs must be settled prior to the end of your booking. We will not be responsible for any outstanding costs due to the supplier and reserve the right to deduct any owed costs from the security deposit plus the cost of any taxes and credit card fees due.
Disabilities and Medical Problems
We will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
Our responsibility for your booking
‘Paragon Luxury villas’ ‘Paragon Ski chalets’ solely acts as an Intermediary service and payment gateway on behalf of all of the properties listed on its website(s). Your contract is with the relevant principal and their booking conditions apply. ‘Paragon Luxury villas’ ‘Paragon Ski chalets shall have no responsibility or liability to the Client for the provision of the accommodation or any other services by any principal. Our responsibilities are limited to making the booking in line with your instructions.
We also don’t accept responsibility for any inaccuracies, errors, or omissions in the information about the accommodation or other services that we pass on to you in good faith. Some services may be limited or removed as advertised, We kindly ask you to double-check all these services are available at the time of making the booking.
We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of property employees/staff whilst acting in the course of their employment.
However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the Booking is affected).
You indemnify us in the case of damage caused by you
Please be aware that the booking conditions of principals/Owners/Operators/Accommodation Providers will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Principals will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by any principal or any third party as a result. You may be required to pay a refundable damage deposit to the principal according to their booking conditions. Any damage caused by you will be deducted from the security deposit and the remaining balance will be returned to you.
All bookings are subject to a refundable security deposit to protect Owners against breakages, loss, damage or unpaid local charges. By confirming a booking with Paragon Luxury Villas, you authorise Paragon Luxury Villas to charge your credit card up to the value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement. Some Principals require their security deposit to be paid directly and/or locally or in advance of arrival (you will be notified if your security deposit is payable locally or in advance).
Notwithstanding the security deposit held, the Client remains liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injuries to the property and/or the contents therein. The Principal and Paragon Luxury Villas have the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client.
Please note that any dispute regarding a deduction from the security deposit is to be addressed to the Owner or Owner’s representative, Operator or Principal. Paragon Luxury Villas Ltd is not authorised to enter into any correspondence concerning the security deposit as no Paragon Luxury Villas representative is present at the beginning or end of the holiday to assess the condition of the property. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security deposit.
Because the contract for your accommodation or any other service is between you and the relevant principal, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the relevant principal or their local supplier or agent immediately so that, where possible, all issues can be promptly resolved. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the relevant principal. You will see the principal’s contact details in the booking confirmation/Invoice/terms. We will, of course, assist you with this.
Paragon Luxury Villas Ltd and the Principal shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are caused by circumstances beyond the control of the Owner
Visa, passport, and health requirements
Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling,
We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Privacy and your personal information
The booking information that you provide to us will be passed on only to the relevant principal or other persons necessary for the provision of your accommodation or other services. The information may, therefore, be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information on as above, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.
Law and Jurisdiction
These terms of business are governed by English law and the courts of England and Wales have jurisdiction.